FAQs

Is this an Auction?
No, this is a register of offers on properties for private sale. Buyers are still able to submit offers with conditions and all registered parties can see competing offers.

Do I have to supply credit card details to register?
Yes you do, a pre-authorisation is required during registration to make an offer on a property (usually $1,000). If you do not have the highest offer when the sales process is completed the $1,000 is automatically voided back onto your credit card.

How do I login to make an offer on a property?
Please check your invitation email for your unique web address as this is the only way you can access the offer process (if you don't have an invite, you can sign up for future properties). If you have been invited to make an offer on more than one property, you will have a different unique web address for each one. If you no longer have the email that was sent to you, please let us know and we will resend it.

What happens after the sale closes, do you keep my information?
Two weeks after the conclusion of the sale all collected personal information will be deleted from the site (including email address, password and the last 3 digits of your credit card). If you made any offers on the property, your welcome name (generally your first name) will be retained against the historic offer record (to assist with identifying the offer history).

Do I have to register for each property I am interested in?
Yes, each registration is only valid for the nominated property and once again, that information is deleted once the sale is completed.

Can I view the relevant Sale documents?
Yes, there is a PDF download button at each property listing to allow you to download and view all relevant property sale documentation.

How long does the countdown timer go for?
After each offer the timer counts down for 45 minutes allowing all registered buyers the chance to place a competing offer. The sale is suspended each night at 11:00 pm AEST and restarts at 8:00 am AEST the next morning to ensure that there is no manipulation by night owl buyers!

What happens once the timer has finished?
Subject to approval by the Owner the sale process is closed and the successful purchaser is contacted to complete the relevant paperwork. The highest potential buyer has one business day to finalise the required contract.

What happens if there is only one offer?
If the single offer has not reached the reserve for the property, the Agent (upon consultation with the Owner) will have the opportunity to make a "counter offer" which can be selected by the single offeror at any time. Single offers can also be increased by the offeror if they feel they can make an offer closer to the expected reserve amount.